At Machau Lingerie, your comfort and satisfaction
are our top priorities. We’re here to make your shopping experience
as smooth and enjoyable as possible. If you need to make a return
or exchange, we’ll gladly assist within our policy guidelines below.
Returns Policy
1. Eligible Products:
To maintain the highest hygiene standards, innerwear and intimate
items (such as bras, panties, shape wear, and undershirts) are
non-returnable. However, if you receive an incorrect or defective
item, we’ll make it right with a replacement or refund.
2. Return Timeframe:
Contact our Customer Care Team within 7 days
of receiving your order if you believe a return is necessary.
3. Condition Requirements:
Items must be unused, with tags intact, and in their original
packaging. Returns that don’t meet these criteria will not be
processed, so please ensure items remain in new condition.
Exchange Policy
• Size Exchange:
We understand that finding the right fit is important. For
unopened, unworn innerwear, we offer a one-time size exchange
within 7 days of delivery, depending on availability.
• Exchange Process:
Reach out to us at
Info@machaulingerie.com
with your order number and desired size. Once the original item
is received and verified, we’ll promptly ship the new size.
• Stock Availability:
Exchanges are processed as quickly as possible, but please note
that availability may vary. If your requested size is unavailable,
our team will contact you with alternative options.
Refunds & Processing
• Refunds:
Approved refunds will be credited back to the original payment
method within 7-10 business days after the item
passes inspection. A confirmation email will be sent to you once
the refund is processed.
• Shipping Fees:
Please note that shipping fees are non-refundable unless the
return is due to an error on our part, such as sending an
incorrect or defective item.
• Return Shipping:
Customers are responsible for return shipping costs unless the
return is a result of our error. We recommend using a trackable
shipping method for your return to ensure it reaches us safely.
Quality Assurance
Each item undergoes careful inspection before shipment to ensure
it meets our quality standards. However, if you find a defect,
contact our team within 48 hours of receipt so we
can promptly address the issue.
How to Contact Us
For any questions or to initiate a return or exchange, please
email our Customer Care Team at
Info@machaulingerie.com.
We’re here to make sure your experience with
Machau Lingerie is a positive one,
every step of the way!