Return,Exchange & Refund Policy

Return & Refund Policy

Last Updated: July 2026

At Machau Lingerie, your satisfaction and comfort matter to us at every step — from the moment you place your order to the day it arrives at your door. This Return & Refund Policy explains how exchanges, returns, and refunds work when you shop with us.

Due to Hygiene Reasons — Innerwear Products Are Non-Returnable

As lingerie and innerwear are personal hygiene products, we do not accept returns on bras, panties, and other intimate wear once the product has been delivered and the hygiene seal or tag has been removed. This policy follows standard industry practice across the lingerie and innerwear category to ensure the safety and hygiene of all our customers.

We recommend carefully checking our detailed size chart on each product page before placing your order to select the correct fit.

One-Time Size Exchange Policy

We understand that finding the perfect fit isn't always easy the first time. That's why Machau Lingerie offers a one-time size exchange on eligible products, provided that:

  • The request is raised within 7 days of delivery  .
  • The product is unused, unwashed, and has all original tags and hygiene seals intact.
  • The product is in its original packaging, undamaged.

To request a size exchange, simply contact our support team with your order number and the size you'd like to exchange for. Once approved, our team will guide you through the pickup and replacement process.

Refunds — When Are They Applicable?

Refunds are issued only in specific cases, including:

  • Wrong or damaged product received — if you receive an incorrect item, a defective product, or a damaged package.
  • Order cancellation before the product has been shipped.
  • Non-availability of a replacement size for an approved exchange request.

In such cases, refunds are processed to your original payment method within 07 business days after the returned product passes our quality check. For Cash on Delivery (COD) orders, refunds are credited via bank transfer or UPI.

How to Raise a Return, Exchange, or Refund Request

  1. Contact our support team via email, phone, or WhatsApp within the eligible time window mentioned above.
  2. Share your order number, product details, and reason for the request, along with clear photos if the product is damaged or incorrect.
  3. Our team will review your request and confirm the next steps within 24–48 hours.
  4. Once approved, we'll arrange a reverse pickup (where applicable) or guide you on the exchange process.

Important Notes

  • Products purchased during sale, clearance, or promotional offers may not be eligible for return or exchange — please check individual product pages for specific terms.
  • Machau Lingerie reserves the right to refuse a return or exchange if the product does not meet the eligibility conditions listed above.
  • Shipping charges (if any) on the original order are non-refundable, unless the return is due to our error (wrong or damaged item).

Need Help?

Our support team is here to make your shopping experience with Machau Lingerie smooth, comfortable, and worry-free. If you have any questions about your order, sizing, exchanges, or refunds, feel free to reach out to us anytime.

📧 Email: Info@machaulingerie.com 📞 Phone / WhatsApp: 9449577610 🕒 Support Hours: [11.00 Am to 6.00 Pm]